Refund Policy
Last updated: 08/05/2026
This Refund Policy explains when refunds are and are not available for purchases made on FoxVision (https://foxvision.ai). By purchasing credits, you agree to this policy.
Credits Are Non-Refundable
FoxVision operates on a credit system. Credits are a digital product used to access our AI generation tools. Once purchased, credits are non-refundable, including any unused credit balance. Credits do not expire, so any credits you purchase remain available in your account for future use.
Because credits are digital goods delivered immediately, by purchasing them you acknowledge that they are made available to you right away and are consumed as you use our tools.
Failed Generations
Our tools make live requests to third-party AI providers to generate your content. If a generation fails — for example, if the AI provider returns an error or the request cannot be completed — the credits for that generation are automatically refunded to your account balance. You are not charged credits for generations that do not complete.
In the rare event that a generation fails but the credits are not automatically returned, contact us at support@foxvision.ai with your account details. We will review the generation record in our system, and if we confirm the failure, we will restore the credits to your account. Refunds for failed generations are issued as credits, not cash.
To prevent abuse, credit restorations are granted only after we verify the failure against our records. We reserve the right to decline requests where our records show the generation completed successfully, or in cases of suspected abuse or excessive claims.
Generation Results
Credits pay for the generation attempt, not a guaranteed outcome. AI-generated content is inherently variable, and results may not always match your expectations. We do not provide refunds for successful generations based on the quality, style, or content of the result. We encourage you to review each tool’s guidance (for example, recommended input quality) to get the best results.
Billing Errors
We will refund genuine billing errors, including:
- Duplicate charges for the same purchase
- Unauthorized charges you did not make
- Purchases where credits were charged but never delivered to your account
If you believe you have been charged in error, contact support@foxvision.ai as soon as possible with your transaction details. Verified billing errors are refunded to your original payment method.
Your Statutory Rights
Nothing in this policy limits any rights you may have under applicable consumer protection laws in your jurisdiction (for example, in the EEA or UK). Where such laws apply, they take precedence over this policy to the extent required.
How to Request a Refund
For failed-generation credit restorations or billing errors, contact support@foxvision.ai with:
- The email address associated with your account
- The date and details of the purchase or generation
- A description of the issue
Refund requests relating to a specific generation must be made within 7 days of that generation, while the output file is still available for review. Once a file has expired it cannot be assessed, and refunds for expired generations are not available.
We aim to respond within 2-3 business days.
Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated “Last updated” date.
Contact
Questions about refunds? Contact us at support@foxvision.ai.